Very disappointing experience. The product arrived damaged and unusable. I tried to contact the seller, but there is no real customer support—only an automated bot that does not resolve the issue.
The refund process through aliexpress is very frustrating. They require excessive proof, including a continuous, uninterrupted video of the package and item like a professional unboxing. They may also request postal or logistics documentation confirming abnormalities with the package, which is unrealistic for most buyers.
The item was shipped in a plastic bag, which makes it difficult to see any abnormalities in the packaging. Even when the product box is cardboard, it is wrapped in plastic that can hide shipping damage.
They also require returning the damaged item at my expense and do not provide a return label or clear return address. The return shipping would cost almost as much as the product. Very poor buyer protection. No help from the seller or platform.
Great value for a high-quality pair of trays.
It's easy to clean – the brushed finish releases food well, and it's dishwasher safe. A quick grease or muffin case and nothing sticks.